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About Ness

The Ness Group of Companies (“Ness” or “We”) operates across several jurisdictions. This Privacy Policy sets out how Ness will collect and use your personal information. Any Ness entity listed in the “Ness Group Companies” section that you have contact with will be a “controller” of your personal information for the purposes of data protection laws, where these apply. Your personal information may be shared with other Ness entities for the purposes outlined below.


Information we collect when you interact with us

You may use our GDPR Information Request Form to contact us regarding your personal information on file. You can contact us through the “Contact Us” page on our Website, and through other online media, such as Facebook, Twitter or LinkedIn. When you contact us, We will collect information you provide us with, such as your name, address, e-mail address, telephone number, country of residence and place of work. We will use this information to:

  • respond to any query or complaint that you raise with us; and
  • provide any advice or assistance that you request from us
  • keep you up to date with news about our products and services
If you place an order or request services from us:

If you or your employer engage Ness to provide services, We will collect information about you through our routine business interactions. The information We collect will include your name, employer, job details, contact details, and location. We will use this information:

  • to communicate with you and provide the services requested;
  • to maintain our internal records;
  • to obtain advice from professional advisors, where necessary; and
  • to comply with obligations that We are subject to under applicable laws, and to enforce and protect our rights.
Contact you may have with Ness offline:

Ness and our employees may collect information about you if you attend an event that We hold or that We are represented at. We will collect limited personal information about you, such as your name, company name, address, phone number and email address. We will use this information:

  • to review and respond to any query you submit to us;
  • to send you periodic updates about Ness products and services; and
  • to comply with obligations that We are subject to under applicable laws, and to enforce and protect our rights.

If you apply for a job at Ness

If you apply for a job at Ness (whether directly or through a recruitment agency), We will store personal information relating to you. This might include your name, contact details, current employer organisation and job title, CV, details of your previous employment history and professional activities, nationality information (including copies of identity documents, such as a passport) and references provided by third parties. We collect and store this information for the purposes of:

  • processing your job application;
  • maintaining records of contacts and job applications;
  • assessing your suitability for a position of employment at Ness, including by verifying your identity and seeking references;
  • safeguarding our legal rights and interests.

Our legal basis for processing your personal information is that it is necessary for our legitimate interests in conducting and developing our business, assessing job applications and meeting and anticipating the requirements of our current and prospective customers.


Information we collect automatically

We collect non-personal information about your visit to our Website. This information may include the Uniform Resource Locator (URL) that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not) and what browser you are using. This information is primarily used by us to analyze web traffic and to improve the functionality and content of the Website and does not contain any personal information which may belong to you or any other individual.


Sharing of personal information

We will disclose your personal information to:

  • entities in the Ness Group of Companies, as detailed in “Ness Group of Companies” section;
  • third parties who assist in the design, development and engineering of our products and software to the extent that this is necessary to fulfill any request you make;
  • our service providers such as IT hosting companies, support services and customer relationship management system providers. These include but are not limited to Google Analytics, HubSpot and Microsoft Dynamics CRM;
  • professional advisors such as lawyers, accountants, auditors and financial advisors;
  • regulatory authorities including tax authorities; and
  • law enforcement agencies, courts and other tribunals where We are under a legal obligation to disclose your information or We are permitted to do so to protect or defend our rights.

Use of cookies and similar technologies

Certain features of the Website are only available through the use of cookies or functionally equivalent technology (collectively referred to as “cookies”). For example, cookies help reduce the number of times you need to enter in certain information while using the Website. Cookies can also assist in providing you with content and services that are targeted to your particular interests or preferences. Cookies also enable us to collect information about your Website visit. Cookies are stored locally on your device, not on the Website’s server.
You are always free to decline cookies if your browser has this functionality, although if you do so, you may not be able to use certain features on the Website which depend on the information linked to cookies, and you may be required to re-enter certain information more frequently during a session.
You are able to control your Cookie Settings to Accept or Opt-Out of cookies. Below is a list of the types of first- and third-party cookies that are deployed on our website:



  • _gat. This cookie is used by Google Analytics to throttle request rate.(Expires: 1 minute)
  • _gid. This cookie is used by Google Analytics to distinguish users. (Expires: 24 hours)
  • _ga. This cookie is used by Google Analytics to distinguish users. (Expires: 2 years)


  • hs_ab_test. This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.(Expires: end of session)
  • __hstc. The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).(Expires: 13 months)
  • hubspotutk. This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.(Expires: 13 months)
  • __hssc. This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the
  • __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.(Expires: 30 min)
  • __hssrc. Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. Expires: end of session)

International transfers of personal information

Your personal information may be transferred to recipients located outside the European Economic Area, including Ness Group Companies in Israel, India, Singapore, the United States, and Canada. We will ensure that all transfers take place in accordance with the applicable data protection laws, including by entering into data transfer agreements where necessary. If you would like more information about how your personal information may be transferred, please contact us via our “GDPR Form” on our Website.


Ness updates

We may use your personal information to keep you up to date with details of products and services offered by Ness. You can unsubscribe from receiving these communications by clicking the “Unsubscribe” link in any email that we send to you.


Protection of your information

We exercise care in protecting your personal information such as, but not limited to, your user registration, user login, user sessions, and electronic communications to and from us. This includes, among other things, using industry standard techniques such as firewalls, encryption, and Website monitoring. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while We strive to protect your personal information, We are not able to ensure or warrant the security of any information you transmit to or from the Website. ​


Retention of personal information

The period for which We will retain personal information will vary depending on the purposes that it was collected for, as well as the requirements of any applicable law or regulation. For example, if your personal information has been provided to us in connection with the ordering of a product or service, we will retain it for as long as is necessary to provide that product or service, and for as long any legal action could be brought in relation to it.

We will retain all of the personal information that We collect from actual and/or potential job applications for:

  • up to 12 months where such applications have been unsuccessful; and
  • the duration of the applicant’s employment and 7 years from the end of the applicant’s employment where such applications have been successful.

Your rights

You may have certain rights under applicable data protection laws in relation to personal information that We hold about you. These may include the right to request access to personal information we hold about you, or to obtain a copy of the personal information in a machine readable format, to request that it is erased or that any inaccurate personal information is rectified. You may also have the right to ask us to restrict how We process your personal information, or to withdraw your consent to how We process your personal information. Please contact us here if you would like to make a request.
You may also have the right to complain about the use of your personal information to a supervisory authority with oversight of applicable data protection laws.


Additional information

This Policy only applies to information collected by Ness. Any information you provide to, or that is collected by, third-party websites may be subject to the privacy policies of those websites, if any. Ness encourages you to read any such privacy policies of any third-party websites you visit. It is the sole responsibility of such third parties to adhere to any applicable restrictions on the disclosure of your personal information. Ness, its directors, officers, employees, agents, service providers and representatives shall not be liable for wrongful use or disclosure of your personal information by any such third party.​


Changes to this policy


Date of last update: July 11, 2019

We will post online any changes to this Privacy Policy. You can determine the date of the last change by noting the effective date of these documents. We encourage you to periodically review the Privacy Policy.​